123 My Street Mytown Mypostcode 1 April 2000 Seller Address Postcode Dear Sir/Madam Sale of Goods Act 1979 (as amended) I refer to my purchase of from your shop on . Before purchasing it I told a member of your staff that it was for a specific purpose ie . I relied on his/her expertise in selecting the correct product to suit my requirements. However when I later tried to use the goods for that purpose it turned out to be unsuitable. Section 14 of the above Act gives me certain rights in regard to the sale of goods, including for example implied terms about the fitness of the goods for their purpose, and that they should be of satisfactory quality. The fact that I made it clear to you what the goods were to be used for, and that they are clearly unsuitable for that use, makes you in breach of our contract for the sale of the goods. I hereby reject those goods and claim a full refund of monies paid. I look forward to receiving my refund as soon as possible but in any event within 14 days. If you do not agree to re-imburse me I will consider pursuing a small claims action against you for recovery of this sum without further reference. Yours faithfully