123 My Street Mytown Mypostcode 1 April 2000 Seller Address Postcode Dear Sir/Madam Sale of Goods Act 1979 (as amended) I refer to my purchase of from your shop on . On it developed serious faults, only of days after I bought it from you. The faults with the goods are: Section 14 of the above Act gives me certain rights in regard to the sale of goods, including for example implied terms about the fitness of the goods for their purpose, and that they should be of satisfactory quality. The fact that the goods you supplied became faulty after only days indicates to me that they were inherently faulty at the date of purchase. I consider therefore that you are in breach of contract, and I am legally entitled to reject the goods and claim a full refund of monies paid. However, while reserving my rights under the above Act I am prepared to give you an opportunity to repair the item without charge to me. I expect the repair to put the goods into a 'new' condition and if it does not I will reject the goods and seek a full refund. Yours faithfully